Payment Policy

Payment Policy — Sebleyo / NINSEBLE UK HOUSE LIMITED

Last updated: 8 October 2025

This Payment Policy explains how payments are processed on www.sebleyo.co.uk (operated by NINSEBLE UK HOUSE LIMITED) and outlines your rights and our obligations under UK law. By placing an order, you agree to the terms below.

1. Accepted Payment Methods

We currently accept the following secure payment methods (availability may vary by device/region):

  • Visa (Credit & Debit)

  • Mastercard (Credit & Debit)

  • American Express

All payments are processed in British Pounds Sterling (GBP £). Prices include UK VAT where applicable.

2. Secure Payment Processing

All transactions are processed securely through Shopify Payments and/or trusted third-party providers (e.g., Stripe, PayPal) and are compliant with:

  • UK GDPR (data protection)

  • PCI DSS (Payment Card Industry Data Security Standard)

Sebleyo does not store full credit or debit card numbers on our servers. Payment details are encrypted and transmitted via TLS/SSL to our payment processors.

3. Timing of Payment

Payment is due in full at checkout. Orders are not processed or dispatched until payment is authorised.
Once payment is confirmed, you will receive an order confirmation email with a digital receipt.

4. Failed or Refused Payments

If a payment fails or is declined, the order will not be confirmed. Please check:

  • Card expiry date

  • Available balance

  • Billing address and postcode match

If issues persist, contact your bank or payment provider. You may also email info@sebleyo.co.uk for assistance.

5. Invoicing & Proof of Purchase

A detailed invoice/receipt is emailed automatically after payment is accepted.
Need another copy? Contact info@sebleyo.co.uk with your order number.

6. Fraud Prevention

To protect customers and our store, we may perform security checks (e.g., address verification, 3-D Secure, risk screening).
We reserve the right to cancel and refund any order if suspicious activity is suspected or payment cannot be verified.

7. Refunds

Eligible refunds are returned to the original payment method.
Refunds are typically processed within 5–7 business days after we receive and approve the return (your bank may take additional time to display the credit).
Please refer to our Returns & Refund Policy for full details.

8. Contact

Questions about billing, payments, or failed transactions? We’re here to help.
📧 info@sebleyo.co.uk
📞 +44 776 809 3651 (Monday–Friday, 9:00–17:00 UK time)
🏢 NINSEBLE UK HOUSE LIMITED, 215 Ilderton Road, London, SE15 1NS, United Kingdom